Calling & Consent Practices

Consumer-initiated by design

FEXGorilla delivers inbound calls: consumers respond to our advertising and place the initial call themselves. That design helps document how the first contact began, but it is not a certification of compliance with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, state law, insurance rules, or carrier requirements.

Platform practices

• The intended advertising flow tells consumers that they are requesting information about final expense life insurance and may be connected to an insurance agent.
• The FEXGorilla delivery workflow routes consumer-initiated inbound calls; it is not an outbound cold-dialing or prerecorded-message service.
• Campaign source, disclosure version, consent timestamp, routing events, and contact-permission status may be retained to support an audit trail.
• The portal records do-not-call or revoked status and prevents the platform's follow-up workflow from treating that consumer as available for contact.

Your responsibilities as an agent

• Determine whether you have the permission required for each follow-up channel and method; an inbound inquiry does not authorize every future call, text, prerecorded message, or automated contact.
• Honor do-not-call and consent-revocation requests promptly and keep your own required suppression records.
• Comply with federal and state calling rules, insurance licensing and marketing rules, and your carrier's guidelines.

This page describes product design, not a legal conclusion or legal advice. Rules vary by call type, technology, jurisdiction, consent language, and the identity of the caller and seller. FEXGorilla and each agent should have qualified compliance counsel review the complete advertising, routing, follow-up, and recordkeeping workflow before launch and as rules change.