Privacy Policy

This Privacy Policy explains how Pipeline LLC (doing business as FEXGorilla) ("FEXGorilla," "we," "us") collects, uses, shares, and retains information through the FEXGorilla website and platform.

Information we collect

• Agent accounts: name, email, phone, National Producer Number, reported and verified licensing information, schedule and routing preferences, and account settings.
• Call operations: caller ID, state or broad age band, campaign and routing source, timestamps, duration, connection and hang-up status, provider event identifiers, billing status, and technical failure codes.
• Consent and follow-up records: the disclosure source or version, consent timestamp, contact-permission status, do-not-call status, and scheduled follow-up tasks.
• Structured call outcomes: outcome fields the agent enters, such as sales stage, broad coverage or premium bands, objection categories, and next action.
• Billing records: wallet entries, payment status, transaction identifiers, and fraud-prevention metadata. Payment card details are processed by Stripe and are not stored by FEXGorilla.
• Usage data: log and device information used to secure and improve the platform.

Calls and call details

We don't record or transcribe calls. Our call-tracking provider processes call details (caller phone number, the caller's area code or state, time, duration, answer status and routing outcome) so we can route and bill calls. We keep those records for 5 years after the call, which covers the time limits for legal claims about calls and our tax record-keeping, or longer while a dispute, chargeback, complaint or legal claim is open.

The publisher that connected a call, and the agent who takes it, may record the call under their own privacy practices.

For privacy requests, contact support@fexgorilla.com.

People who call us

If you call a number routed through FEXGorilla, our call-tracking provider processes call details about your call: your phone number, your area code or state, the time, duration, answer status and routing outcome. We use them to route the call to one agent and to bill it. The publisher that connected a call, and the agent who takes it, may record the call under their own privacy practices.

Information agents enter about their clients

Agents can store client notes and health details, such as conditions and medications, in their FEXGorilla account for underwriting. We keep this information to provide the service to that agent. Client records and notes are visible only to the agent who created them; FEXGorilla staff cannot view them in the app. We do not sell it or use it for advertising. Notes an agent submits to the underwriting notes reader are sent to our AI service providers, and those providers may keep it for a limited time under their own policies and are not permitted to use it to train their models. Agents can delete client records from their account. Deleted records may remain in our database backups for a limited time before they're overwritten.

Analytics

We use Vercel Web Analytics and Speed Insights to measure site performance. They collect page addresses and basic device and browser information, not the notes or health details you enter.

How we use it

• Route and deliver calls to eligible agents
• Track contact permission and follow-up tasks
• Bill prepaid balances and investigate disputes
• Verify licensing information and prevent fraud or abuse
• Operate, secure, support, and improve the service

Sharing

We share data with service providers that power the platform (payment processing, telephony routing, AI processing of notes agents submit, hosting, monitoring, support, and email) and with the agent receiving the call. We may also disclose information when required by law, to protect the service or its users, or in connection with a business transaction. We do not sell agent personal information or consumer call data.

Text messages

If you opt in to text messages from FEXGorilla, we collect your mobile number and a record of your consent to send you account alerts and messages from our team. We use our messaging provider only to deliver those messages. We do not sell, rent, or share mobile numbers or text messaging opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. The information-sharing practices described elsewhere in this policy do not apply to mobile numbers or text messaging opt-in data, which we share only with service providers that help us deliver messages. You can opt out at any time by replying STOP.

Retention, security & your choices

We retain account, call-metadata, consent, billing, security, and audit records only as reasonably needed for the purposes described above and for applicable legal, tax, dispute, and security requirements. Access is limited by role and account. No system can guarantee absolute security. Contact support@fexgorilla.com to request access, correction, or deletion, or to ask a privacy question. Available rights and exceptions depend on applicable law and records we are required to keep.

Contact

Pipeline LLC (doing business as FEXGorilla). Privacy questions and requests: support@fexgorilla.com.